Company Coinbase introduced telephone support for customers
The largest in bitcoin-industry company Coinbase announced a new service – telephone support for customers of the platform.
As stated in the company’s blog, this step was part of an overall strategy to improve the quality of customer support and turn Coinbase into the most reliable and easy-to-use platform for exchanging digital currencies.
From now on, customers can call +1 (888) 908-7930.
At the initial stage, telephone support will be available from Monday to Friday from 8:00 to 17:00 PT (-7: 00 GMT), and staff will be ready to assist in such matters as:
Security, including the ability to lock accounts in the event that it is suspected that they have been compromised
Increase in limits
At the same time, it is noted that telephone support does not cover issues related to the status of buying or selling digital currencies, the status of deposits or withdrawals, and the history of accounts. On these issues, users, as before, should use the ticketing system.
Previously, Coinbase users have repeatedly expressed dissatisfaction with the low level of support and too long waiting time for withdrawal of the amount and the answers to their requests.
Recall, in early September, the number of users Coinbase reached 10 million people. At the same time, according to the latest data, only for the last 48 hours the number of new registrations on the platform was about 100 thousand.